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    The effect of GP telephone triage on numbers seeking same-day appointments.

    Access Status
    Fulltext not available
    Authors
    Jiwa, Moyez
    Mathers, N.
    Campbell, M.
    Date
    2004
    Type
    Journal Article
    
    Metadata
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    Citation
    Jiwa, Moyez and Mathers, Nigel and Campbell, Mike. 2004. The effect of GP telephone triage on numbers seeking same-day appointments. British Journal of General Practice. 52 (478): pp. 390-391.
    Source Title
    British Journal of General Practice
    Additional URLs
    http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1314295/pdf/12014537.pdf
    Faculty
    School of Nursing and Midwifery
    Faculty of Health Sciences
    Western Australian Centre for Cancer and Palliative Care (WACCP)
    School
    WA Centre for Cancer and Palliative Care (WACCPC)
    Remarks

    The link to the journal’s home page is: http://www.ncbi.nlm.nih.gov/pmc/journals/261/

    Copyright © 2002 British Journal of General Practice

    URI
    http://hdl.handle.net/20.500.11937/2964
    Collection
    • Curtin Research Publications
    Abstract

    Telephone consultations with general practitioners (GPs) have not been shown to be an effective way to reduce the demandfor face-to face appointments during the surgery hours. This study aims to determine if GP telephone triage can effectively reduce the demandforface-to -face consultations for patients seeking same-day appointments in general practice. We report an interrupted time series, twoyears before and one year after introduction of GP-led telephone triage. Demand for face-to face appointments with a GPwas reduced by 39% (95% CI = 29 to 51%, P < 0.001). more than 92% of the telephone calls lasted less thanfive minutes. The telephone bill increased by 26%. For a substantial proportion of patients seeking same-day appointments telephone consultations were an acceptable alternative service.

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