Show simple item record

dc.contributor.authorJiwa, Moyez
dc.contributor.authorMathers, N.
dc.contributor.authorCampbell, M.
dc.identifier.citationJiwa, Moyez and Mathers, Nigel and Campbell, Mike. 2004. The effect of GP telephone triage on numbers seeking same-day appointments. British Journal of General Practice. 52 (478): pp. 390-391.

Telephone consultations with general practitioners (GPs) have not been shown to be an effective way to reduce the demandfor face-to face appointments during the surgery hours. This study aims to determine if GP telephone triage can effectively reduce the demandforface-to -face consultations for patients seeking same-day appointments in general practice. We report an interrupted time series, twoyears before and one year after introduction of GP-led telephone triage. Demand for face-to face appointments with a GPwas reduced by 39% (95% CI = 29 to 51%, P < 0.001). more than 92% of the telephone calls lasted less thanfive minutes. The telephone bill increased by 26%. For a substantial proportion of patients seeking same-day appointments telephone consultations were an acceptable alternative service.

dc.publisherRoyal College of General Practitioners
dc.titleThe effect of GP telephone triage on numbers seeking same-day appointments.
dc.typeJournal Article
dcterms.source.titleBritish Journal of General Practice

The link to the journal’s home page is:


Copyright © 2002 British Journal of General Practice

curtin.departmentWA Centre for Cancer and Palliative Care (WACCPC)
curtin.accessStatusFulltext not available
curtin.facultySchool of Nursing and Midwifery
curtin.facultyFaculty of Health Sciences
curtin.facultyWestern Australian Centre for Cancer and Palliative Care (WACCP)

Files in this item


This item appears in the following Collection(s)

Show simple item record