The effect of GP telephone triage on numbers seeking same-day appointments.
dc.contributor.author | Jiwa, Moyez | |
dc.contributor.author | Mathers, N. | |
dc.contributor.author | Campbell, M. | |
dc.date.accessioned | 2017-01-30T10:27:34Z | |
dc.date.available | 2017-01-30T10:27:34Z | |
dc.date.created | 2009-03-05T00:55:39Z | |
dc.date.issued | 2004 | |
dc.identifier.citation | Jiwa, Moyez and Mathers, Nigel and Campbell, Mike. 2004. The effect of GP telephone triage on numbers seeking same-day appointments. British Journal of General Practice. 52 (478): pp. 390-391. | |
dc.identifier.uri | http://hdl.handle.net/20.500.11937/2964 | |
dc.description.abstract |
Telephone consultations with general practitioners (GPs) have not been shown to be an effective way to reduce the demandfor face-to face appointments during the surgery hours. This study aims to determine if GP telephone triage can effectively reduce the demandforface-to -face consultations for patients seeking same-day appointments in general practice. We report an interrupted time series, twoyears before and one year after introduction of GP-led telephone triage. Demand for face-to face appointments with a GPwas reduced by 39% (95% CI = 29 to 51%, P < 0.001). more than 92% of the telephone calls lasted less thanfive minutes. The telephone bill increased by 26%. For a substantial proportion of patients seeking same-day appointments telephone consultations were an acceptable alternative service. | |
dc.publisher | Royal College of General Practitioners | |
dc.relation.uri | http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1314295/pdf/12014537.pdf | |
dc.title | The effect of GP telephone triage on numbers seeking same-day appointments. | |
dc.type | Journal Article | |
dcterms.source.volume | 52 | |
dcterms.source.number | 478 | |
dcterms.source.startPage | 390 | |
dcterms.source.endPage | 391 | |
dcterms.source.title | British Journal of General Practice | |
curtin.note |
The link to the journal’s home page is: | |
curtin.note |
Copyright © 2002 British Journal of General Practice | |
curtin.department | WA Centre for Cancer and Palliative Care (WACCPC) | |
curtin.accessStatus | Fulltext not available | |
curtin.faculty | School of Nursing and Midwifery | |
curtin.faculty | Faculty of Health Sciences | |
curtin.faculty | Western Australian Centre for Cancer and Palliative Care (WACCP) |