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    Factors influencing the adoption of e-Services in Indonesian Airlines: A Field Study Approach

    154815_31956_IBIMA published paper FACTORS INFLUENCING THE ADOPTION OF etc.pdf (672.2Kb)
    Access Status
    Open access
    Authors
    Urumsah, D.
    Quaddus, Mohammed
    Galbreath, Jeremy
    Date
    2010
    Type
    Conference Paper
    
    Metadata
    Show full item record
    Citation
    Urumsah, Dekar and Quaddus, Mohammed and Galbreath, Jeremy. 2010. Factors influencing the adoption of e-Services in Indonesian Airlines: A Field Study Approach, in Soliman, K.S. (ed), The 15th International Business Information Management Association Conference, Nov 6 2010, pp. 497-510. Cairo, Egypt: International Business Information Management Association (IBIMA).
    Source Title
    Proceedings of The 15th International Business Information Management Association Conference
    Source Conference
    The 15th IBIMA Conference on Knowledge Management and Innovation : A Business Competitive Edge Perspective
    ISBN
    9780982148945
    School
    Graduate School of Business
    Remarks

    The IBIMA website can be located at: http://www.ibima.org

    URI
    http://hdl.handle.net/20.500.11937/29961
    Collection
    • Curtin Research Publications
    Abstract

    Today, the Internet story is almost all about the evolution from e-Commerce and e-Business into e-Services. Airline industry has a significant contribution in the development of information technology as well as the economy. There is some success and failure in airline e-Services projects. In Indonesia for instance, some airline companies have adopted e-Services, yet have faced various problems in encouraging their customers to utilize e-Services. This study explores the factors and variables that influence consumers in using e-Services of Indonesian Airlines. This paper is a report of the qualitative field study by employing snowball sampling towards 15 selected consumers who has used e-Services. They vary from various professionals and educational backgrounds, range of domicile, and different degrees of computer usage. Content analysis is, then, performed to extract the factors and variables, and to develop the final research model. The result of the interviews identifies five major variables affecting to e-Services adoption as effort expectancy, facilitation conditions, trustworthiness, outcome expectancy, and motivation. The paper concludes to highlight the theoretical and managerial implications, and future research directions.

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