Factors influencing Indonesian consumers to use e-services in Indonesian airline companies
Access Status
Open access
Authors
Urumsah, Dekar
Date
2012Type
Thesis
Award
PhD
Metadata
Show full item recordSchool
Curtin Graduate School of Business
Collection
Abstract
This study develops a research model for investigating the factors that influence consumers to use Indonesian airlines’ e-Services. It employs a two-stage sequential mixed method design comprising both field study and quantitative approaches. The research model is validated from the responses of 819 Indonesian consumers who are users of Indonesian airlines’ e-Services. The results confirm that effort expectancy, social influence, facilitating conditions, trustworthiness and outcome expectancy drives e-Services usage trough motivation and intention to use.
Related items
Showing items related by title, author, creator and subject.
-
Urumsah, Dekar; Quaddus, Mohammed; Galbreath, Jeremy (2011)E-Services have been a popular area of research. This research explores what pushes consumers to use Indonesian airline e-Services. Specifically, this study investigates into how the ‘motivation’ factor can be combined ...
-
Urumsah, D.; Quaddus, Mohammed; Galbreath, Jeremy (2010)Today, the Internet story is almost all about the evolution from e-Commerce and e-Business into e-Services. Airline industry has a significant contribution in the development of information technology as well as the ...
-
Maesaroh, Imas (2012)Indonesia has a rapidly developing higher education system, but previous evidence suggests that it is inadequately served by academic libraries and librarians. This research sets out to examine this phenomenon in light ...