IS/IT investment evaluation and benefits realization issues in Australia

Abstract

Information systems/information technology represents substantial financial investment for many organizations It has been shown that IS/IT investments in many organizations are huge and increasing rapidly every year and yet there is still a lack of understanding of the impact of the proper IS/IT investment evaluation processes and practices in these organizations. Thus, an in-depth case study of these practices and processes in a large government department, with several major IS/IT projects, was conducted. The key issues presented here in some detail are of interest to practitioners concerned with making decisions about project investment and realizing benefits as well as researchers.