A Comparative Study of IT Outsourcing Management in Australia and Taiwan
MetadataShow full item record
Growth in IT outsourcing is expected to remain high in the coming years as there have been widespread market claims that IT outsourcing can reduce firms' costs by over 30 percent. The scope and range of IT outsourcing services are also increasing, as evidenced by the promotion of ASP (applications service providers), global outsourcing, software development outsourcing, and web and e-business outsourcing. However, management of IT outsourcing evaluation is particularly under-studied, especially in how these firms measure their IT outsourcing contracts and ensure that benefits expected from these contracts are delivered. The main objective of this paper is to examine and compare the current management practices in IT outsourcing evaluation and benefits realization by Australian and Taiwanese firms. The paper first reviews relevant literature with respect to IT outsourcing, the evaluation of IT outsourcing, and IT benefits realization. Key survey findings from the Australian and Taiwanese firms will be presented.
Showing items related by title, author, creator and subject.
Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcingLin, Chad; Pervan, Graham; McDermid, Donald (2007)Purpose – The main purpose of this paper is threefold: to understand public-sector outsourcing in Australia; to examine the linkage between IS/IT outsourcing and the use of evaluation methodologies; and to identify issues ...
Lin, Chad; Jalleh, G.; Huang, Y. (2016)Despite the huge popularity of outsourcing in electronic commerce/IT in the past two decades, many hospitals have failed to realize the expected benefits from their outsourcing projects. Not surprisingly, the management ...
Lin, Chad; Jalleh, G.; Huang, Y. (2018)© 2019, IGI Global. Despite the huge popularity of outsourcing in electronic commerce/IT in the past two decades, many hospitals have failed to realize the expected benefits from their outsourcing projects. Not surprisingly, ...