Using student feedback through online surveys to improve learning and teaching: Research conducted by eight Australian universities

Abstract

This paper and presentation will provide how-to information, tips, and strategies for maximising the power of electronic student evaluation of teaching. The presenting university uses EvaluationKIT to collect and report student feedback. The university process was designed and is maintained in collaboration with the student association. As a result, student response rates of over 90% are consistently achieved. The University undertakes a process of quantitative and qualitative data analysis, interpretation and transparent outcomes reporting. Students control access to the results through their own portal. Student feedback data are complemented by, and fed into, an overall evaluation of education, and subsequently used as data in assurance of learning processes. The presenter will openly share the mechanics of the presented system and process. In addition, attendees of this session will take away key publications, a literature review, and results of a research project conducted by eight Australian universities.