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The impact of customer oriented boundary spanning behaviours on customer satisfaction and service provider performance

Access Status
Open access
Authors
Long, Fiona
Ouschan, Robyn
Ramaseshan, Balasubramanian
Date
2007
Type
Conference Paper

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Citation
Long, Fiona V. and Ouschan, Robyn and Ramaseshan, Balasubramanian. 2007. The impact of customer oriented boundary spanning behaviours on customer satisfaction and service provider performance, in Maree Thyne, Kenneth Deans and Juergen Gnoth (ed), Australian and New Zealand Marketing Academy Conference, Dec 3 2007, pp. 2729-2737.Dunedin: University of Otago
Source Title
Proceedings of the Australian and New Zealand Marketing Academy Conference 2007
Source Conference
Australian and New Zealand Marketing Academy Conference
ISBN
Faculty
Curtin Business School
School of Marketing
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