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    Quality function deployment modelling to enhance industrialised building system adoption in housing projects

    Access Status
    Fulltext not available
    Authors
    Haron, N.
    Abdul-Rahman, H.
    Wang, C.
    Wood, Lincoln
    Date
    2014
    Type
    Journal Article
    
    Metadata
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    Citation
    Haron, N. and Abdul-Rahman, H. and Wang, C. and Wood, L. 2014. Quality function deployment modelling to enhance industrialised building system adoption in housing projects. Total Quality Management and Business Excellence.
    Source Title
    Total Quality Management and Business Excellence
    DOI
    10.1080/14783363.2014.880626
    ISSN
    1478-3363
    School
    School of Information Systems
    URI
    http://hdl.handle.net/20.500.11937/33087
    Collection
    • Curtin Research Publications
    Abstract

    A quality tool in achieving the required quality and customer satisfaction of the industrialised building system (IBS) is needed. Aiming to develop a general quality function deployment (QFD) model to enhance the adoption of IBS in housing projects, two sets of structured questionnaires were designed, where the first set was for IBS house occupiers and the second set for construction stakeholders. Frequency distribution, arithmetic measure, gap analysis, Pareto analysis, and QFD application were employed to identify the customer satisfaction factors and the IBS adoption strategies. A general QFD model was developed based on the 'quality' matrix (Q-Matrix), 'function' matrix (F-Matrix), and a combination of 'quality' matrix plus 'function' matrix (QF-Matrix) derived from this study. Customer satisfaction with IBS products could enhance the demand for this kind of building automation system, thus the model could be used more objectively in developing, designing, and managing IBS in the global construction industry, especially in the current economic recession and recovery phase. © 2014 © 2014 Taylor & Francis.

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