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Service Level Agreement (SLA) Assurance for Cloud Services: A Survey from a Transactional Risk Perspective

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Authors
Sun, Le
Singh, Jaipal
Hussain, Omar
Date
2012
Type
Conference Paper

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Sun, Le and Singh, Jaipal and Hussain, Omar. 2012. Service Level Agreement (SLA) Assurance for Cloud Services: A Survey from a Transactional Risk Perspective, in D. Tanier, E. Parded, M. Steinbauer, I. Khalil (ed), 10th International Conference on Advances in Mobile Computing and Multimedia (MoMM), Dec 3-5 2012, pp. 27-30. Bali, Indonesia: ACM.
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The 10th International Conference on Advances in Mobile Computing and Multimedia
Source Conference
MoMM 2012
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Abstract

Cloud computing is a new paradigm for service-based computing and is gaining popularity. An efficient way for the assurances of the expected service levels in cloud computing is to establish a tailor-made Service Level Agreement (SLA) and to ensure the commitment of SLAs by service providers. In this paper, we conduct a survey of the state of the art in cloud SLA assurance from two aspects – pre- and post-interaction phases, based on which research gaps in existing approaches are identified. Newresearch requirements for SLA assurance are then presented.