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    Privacy and confidentiality: perspectives of mental health consumers and carers in pharmacy settings

    212977_212977.pdf (947.2Kb)
    Access Status
    Open access
    Authors
    Hattingh, H. Laetitia
    Knox, K.
    Fejzic, J.
    McConnell, D.
    Fowler, J.
    Mey, A.
    Kelly, F.
    Wheeler, A.
    Date
    2015
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Hattingh, H.L. and Knox, K. and Fejzic, J. and McConnell, D. and Fowler, J. and Mey, A. and Kelly, F. et al. 2015. Privacy and confidentiality: perspectives of mental health consumers and carers in pharmacy settings. International Journal of Pharmacy Practice. 23: pp. 52-60.
    Source Title
    International Journal of Pharmacy Practice
    DOI
    10.1111/ijpp.12114
    ISSN
    0961-7671
    School
    School of Pharmacy
    Remarks

    This is the accepted version of the following article: "Hattingh, H.L. and Knox, K. and Fejzic, J. and McConnell, D. and Fowler, J. and Mey, A. and Kelly, F. et al. 2015. Privacy and confidentiality: perspectives of mental health consumers and carers in pharmacy settings. International Journal of Pharmacy Practice. 23: pp. 52-60.", which has been published in final form at http://doi.org/10.1111/ijpp.12114

    URI
    http://hdl.handle.net/20.500.11937/35765
    Collection
    • Curtin Research Publications
    Abstract

    Objectives - The study aims to explore within the community pharmacy practice context the views of mental health stakeholders on: (1) current and past experiences of privacy, confidentiality and support; and (2) expectations and needs in relation to privacy and confidentiality. Methods - In-depth interviews and focus groups were conducted in three states in Australia, namely Queensland, the northern region of New South Wales and Western Australia, between December 2011 and March 2012. Key findings - There were 98 participants consisting of consumers and carers (n=74), health professionals (n=13) and representatives from consumer organisations (n=11). Participants highlighted a need for improved staff awareness. Consumers indicated a desire to receive information in a way that respects their privacy and confidentiality, in an appropriate space. Areas identified that require improved protection of privacy and confidentiality during pharmacy interactions were the number of staff having access to sensitive information, workflow models causing information exposure and pharmacies' layout not facilitating private discussions. Challenges experienced by carers created feelings of isolation which could impact on care. Conclusions - This study explored mental health stakeholders' experiences and expectations regarding privacy and confidentiality in the Australian community pharmacy context. A need for better pharmacy staff training about the importance of privacy and confidentiality and strategies to enhance compliance with national pharmacy practice requirements was identified. Findings provided insight into privacy and confidentiality needs and will assist in the development of pharmacy staff training material to better support consumers with sensitive conditions.

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