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    Australian mental health consumers and carers expect more health management information from community pharmacy

    Access Status
    Open access via publisher
    Authors
    Fejzic, J.
    Knox, K.
    Hattingh, H. Laetitia
    Mey, A.
    Mcconnell, D.
    Wheeler, A.
    Date
    2017
    Type
    Journal Article
    
    Metadata
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    Citation
    Fejzic, J. and Knox, K. and Hattingh, H.L. and Mey, A. and Mcconnell, D. and Wheeler, A. 2017. Australian mental health consumers and carers expect more health management information from community pharmacy. International Journal of Pharmacy Practice.
    Source Title
    International Journal of Pharmacy Practice
    DOI
    10.1111/ijpp.12356
    ISSN
    0961-7671
    Faculty
    Faculty of Health Sciences
    School
    School of Pharmacy
    URI
    http://hdl.handle.net/20.500.11937/51878
    Collection
    • Curtin Research Publications
    Abstract

    © 2017 Royal Pharmaceutical Society.Objective: To identify the health management information needs of Australian mental health consumers and carers and explore the role of community pharmacy in meeting those needs. Method: Interviews and focus groups were conducted with a purposive convenience sample of 74 mental health consumers and carers across three Australian states, representing metropolitan, rural and remote settings, including those with culturally and linguistically diverse backgrounds. Recruitment and interviews continued until data saturation was reached. Interviews and group discussions were digitally recorded and transcribed verbatim, and data were managed using NVivo® software. A 'coding framework' or set of themes was created, and all transcripts were coded accordingly. Thematic analysis was informed by a general inductive approach. Results: Participants had unmet needs for information from community pharmacy. They expressed the requirement for receiving easy-to-understand, relevant medication information about mental health management from community pharmacy staff, communicated in a respectful way, with clear and comprehensive medication labelling, while respecting consumer privacy. Conclusion: The information needs of mental health consumers and carers remain largely unmet within Australian community pharmacy. This was particularly evident regarding the provision of information about adverse effects of medicines. The overall perceived lack of information is experienced as disempowering. Practice implications: Australian community pharmacy is well placed to respond to the unmet demand for information needs of mental health consumers and carers. While many community pharmacies are embracing the principles of patient-centred care, there is an opportunity to optimise the quality of care provided to mental health consumers and carers.

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    • Trust and Safe Spaces: Mental Health Consumers' and Carers' Relationships with Community Pharmacy Staff
      Mey, A.; Knox, K.; Kelly, F.; Davey, A.; Fowler, J.; Hattingh, H. Laetitia; Fejzic, J.; McConnell, D.; Wheeler, A. (2014)
      Background: Trusting relationships between mental health consumers and health care providers are critical in the management and recovery process. Although community pharmacy staff are well placed to form relationships ...
    • Australian mental health consumers' and carers' experiences of community pharmacy service
      Knox, K.; Kelly, F.; Mey, A.; Hattingh, H. Laetitia; Fowler, J.; Wheeler, A. (2014)
      Background: Many Australians with anxiety or depression experience issues accessing pharmacological treatment even though community pharmacies are remunerated to supply subsidized medicines and provide medicine management ...
    • Privacy and confidentiality: perspectives of mental health consumers and carers in pharmacy settings
      Hattingh, H. Laetitia; Knox, K.; Fejzic, J.; McConnell, D.; Fowler, J.; Mey, A.; Kelly, F.; Wheeler, A. (2015)
      Objectives - The study aims to explore within the community pharmacy practice context the views of mental health stakeholders on: (1) current and past experiences of privacy, confidentiality and support; and (2) expectations ...
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