Management Strategies in the Production of Service: A Study of Hotel Practice in Southeast Asia
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Authors
Nankervis, Alan
Date
1995Type
Journal Article
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Nankervis, A.R.. 1995. Management Strategies in the Production of Service: A Study of Hotel Practice in Southeast Asia. Research and Practice in Human Resource Management 3 (1): 71-83.
Source Title
Research and Practice in Human Resource Management
Faculty
Curtin Business School
School of Marketing
School
School of Management
Remarks
A link to the journal RESEARCH AND PRACTICE IN HUMAN RESOURCE MANAGEMENT is also available.
Collection
Abstract
This paper explores the service quality, productivity and human resource management practices of a selection of Southeast Asia hotels, in an attempt to elicit common themes for successful international hotel management. It compares the practices used in different cultural and employment settings with contemporary Australian management styles.
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