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    IS/IT Investment Evaluation and Benefit Realization Practices in Taiwanese SMEs

    Access Status
    Fulltext not available
    Authors
    Lin, K.
    Lin, Chad
    Tsao, H.
    Date
    2005
    Type
    Journal Article
    
    Metadata
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    Citation
    Lin, K. and Lin, C. and Tsao, H. 2005. IS/IT Investment Evaluation and Benefit Realization Practices in Taiwanese SMEs. Journal of Information Science and Technology. 2 (4): pp. 45-71.
    Source Title
    Journal of Information Science and Technology
    ISSN
    15450287
    URI
    http://hdl.handle.net/20.500.11937/38113
    Collection
    • Curtin Research Publications
    Abstract

    This paper investigates the practices of IS/IT benefits and evaluation, critical success factors and the degree of satisfaction with the adoption of IS/IT investments in business-to-business electronic commerce (B2B-EC) by the small and medium-size enterprise (SME) sector in an emerging economy - Taiwan. The survey reveals that the respondents had relatively high usage of IS/IT investment evaluation methodology and low usage of IS/IT benefits realization approaches. In addition, these methodologies or approaches were generally not used widely and effectively within these organizations. Moreover, only a quarter of the respondents were satisfied with their IS/IT investments in B2B-EC. The internal factors which consist of lack of staff resistance, organizational readiness, integrating internet with marketing strategy, and top management support were found to be the critical success factors for the IS/IT investments in B2B-EC by SMEs in Taiwan.

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