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    Accelerated Multi-Organization Conflict Resolution

    239210_239210.pdf (904.6Kb)
    Access Status
    Open access
    Authors
    Ackermann, Fran
    Eden, C.
    Pyrko, I.
    Date
    2016
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Ackermann, F. and Eden, C. and Pyrko, I. 2016. Accelerated Multi-Organization Conflict Resolution. Group Decision and Negotiation. 25 (5): pp. 901-922.
    Source Title
    Group Decision and Negotiation
    DOI
    10.1007/s10726-016-9472-z
    ISSN
    0926-2644
    School
    School of Management
    Remarks

    The final publication is available at Springer via http://doi.org/10.1007/s10726-016-9472-z

    URI
    http://hdl.handle.net/20.500.11937/40241
    Collection
    • Curtin Research Publications
    Abstract

    In this paper, we discuss two situations where two organizations with different aims recognized the dysfunctionality of their relationship. In each of these cases, which were long running (6–8 months), the organizations had worked hard to resolve this dysfunctionality, and conflict, by organizing off-site meetings designed to resolve the conflict. These 1-day meetings failed. Subsequently Group Support System workshops were used for 1 day workshops and in each case the conflict was essentially resolved within 55 min. The research reported in this paper seeks to answer the question: what happened in these cases that led to a resolution of the conflict in such a short time period, given other attempts had failed? Specifically the paper explores the impact of the GSS used to facilitate two organizations seeking to resolve a conflictual situation.

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