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dc.contributor.authorAckermann, Fran
dc.contributor.authorEden, C.
dc.contributor.authorPyrko, I.
dc.date.accessioned2017-01-30T14:40:58Z
dc.date.available2017-01-30T14:40:58Z
dc.date.created2016-03-30T19:30:17Z
dc.date.issued2016
dc.identifier.citationAckermann, F. and Eden, C. and Pyrko, I. 2016. Accelerated Multi-Organization Conflict Resolution. Group Decision and Negotiation. 25 (5): pp. 901-922.
dc.identifier.urihttp://hdl.handle.net/20.500.11937/40241
dc.identifier.doi10.1007/s10726-016-9472-z
dc.description.abstract

In this paper, we discuss two situations where two organizations with different aims recognized the dysfunctionality of their relationship. In each of these cases, which were long running (6–8 months), the organizations had worked hard to resolve this dysfunctionality, and conflict, by organizing off-site meetings designed to resolve the conflict. These 1-day meetings failed. Subsequently Group Support System workshops were used for 1 day workshops and in each case the conflict was essentially resolved within 55 min. The research reported in this paper seeks to answer the question: what happened in these cases that led to a resolution of the conflict in such a short time period, given other attempts had failed? Specifically the paper explores the impact of the GSS used to facilitate two organizations seeking to resolve a conflictual situation.

dc.publisherSpringer
dc.titleAccelerated Multi-Organization Conflict Resolution
dc.typeJournal Article
dcterms.source.startPage1
dcterms.source.endPage22
dcterms.source.issn0926-2644
dcterms.source.titleGroup Decision and Negotiation
curtin.note

The final publication is available at Springer via http://doi.org/10.1007/s10726-016-9472-z

curtin.departmentSchool of Management
curtin.accessStatusOpen access


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