Re-configurable VoiP interactive response

Talevski, Alex; Chang, Elizabeth; Dillon, Tharam S.

doi:10.1109/DEST.2008.4635206

116034_Reconfigurable%20VoIP%2004635206.pdf (692.5Kb)

Access Status

Open access

Authors

Talevski, Alex

Chang, Elizabeth

Dillon, Tharam S.

Date

2008

Type

Conference Paper

Metadata

Show full item record

Citation

Talevski, Alex and Chang, Elizabeth and Dillon, Tharam. 2008. Re-configurable VoiP interactive response, in Chang, E. and Husain F. (ed), Second International Conference on Digital Ecosystems and Technology, Feb 26 2008, pp. 138-143. Phitsanulok, Thailand: Institute of Electrical and Electronics Engineers (IEEE).

Source Title

Proceedings of the 2nd international conference on digital ecosystems and technologies (DEST 2008)

Source Conference

2nd International Conference on Digital Ecosystems and Technology (DEST 2008)

DOI

10.1109/DEST.2008.4635206

ISBN

9781424414895

Faculty

Curtin Business School

School of Economics and Finance

School

Centre for Extended Enterprises and Business Intelligence

Remarks

Copyright © 2008 IEEE. This material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All persons copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder.

URI

http://hdl.handle.net/20.500.11937/42242

Collection

Curtin Research Publications

Abstract

Organizational alliances are rapidly being formed as a means for effective cooperation with a common goal within a targeted value chain. The combination of such communication, coordination and cooperation leads to new organisational forms and scenarios within the Digital Ecosystem space that require technological support. Convergence refers to the move towards concurrently coupled telecommunications services with enterprise and internet data.Voice over Internet Protocol (VoIP) is a telecommunications solution that uses a data network such as the internet to transport voice traffic. VoIP data is transported alongside other data over an existing network. VoIP has introduced significant cost savings, functionality and convenience that is functionally comparable to traditional telecommunication offerings. However, current IT&T solutions have failed to use this powerful technology beyond simple telephony applicattoos.This paper presents a flexible VoIP Interactive Voice Response (IVR) interface that offers simplified convergence of telecommunications services that are coupled with enterprise and internet data.