Re-configurable VoiP interactive response

Abstract

Organizational alliances are rapidly being formed as a means for effective cooperation with a common goal within a targeted value chain. The combination of such communication, coordination and cooperation leads to new organisational forms and scenarios within the Digital Ecosystem space that require technological support. Convergence refers to the move towards concurrently coupled telecommunications services with enterprise and internet data.Voice over Internet Protocol (VoIP) is a telecommunications solution that uses a data network such as the internet to transport voice traffic. VoIP data is transported alongside other data over an existing network. VoIP has introduced significant cost savings, functionality and convenience that is functionally comparable to traditional telecommunication offerings. However, current IT&T solutions have failed to use this powerful technology beyond simple telephony applicattoos.This paper presents a flexible VoIP Interactive Voice Response (IVR) interface that offers simplified convergence of telecommunications services that are coupled with enterprise and internet data.