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20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce

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Authors
Wong, David
Rexha, Nexhmi
Date
2006
Type
Conference Paper

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Citation
Wong, David and Rexha, Nexhmi. 2006. 20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce, in Andrew Burge Coordinator (ed), Hawaii International Conference on Business 6th annual, May 25 2006. Honolulu, Hawaii: Hawaii International Conference on Business.
Source Title
Hawaii International Conference on Business 6th annual
Source Conference
Hawaii International Conference on Business 6th annual
Faculty
Curtin Business School
School of Marketing
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