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dc.contributor.authorHossain, M.E.
dc.contributor.authorQuaddus, Mohammed
dc.contributor.authorShanka, Tekle
dc.date.accessioned2017-01-30T10:41:03Z
dc.date.available2017-01-30T10:41:03Z
dc.date.created2015-07-06T20:00:25Z
dc.date.issued2015
dc.identifier.citationHossain, M.E. and Quaddus, M. and Shanka, T. 2015. Effects of Intrinsic and Extrinsic Quality Cues and Perceived Risk on Visitors’ Satisfaction and Loyalty. Journal of Quality Assurance in Hospitality & Tourism. 16 (2) : pp. 119-140.
dc.identifier.urihttp://hdl.handle.net/20.500.11937/4705
dc.identifier.doi10.1080/1528008X.2015.1013405
dc.description.abstract

This empirical study was conducted to explore the effects of intrinsic and extrinsic quality cues on different causal relationships of risk on visitors’ satisfaction and loyalty at the tourism destination level. In total, 602 samples were collected from Cox’s Bazar, Bangladesh using the six-point Likert Scale. The data were then analyzed using a partial least squares (PLS) based structural equation modeling (SEM) approach. The result strongly supports that quality cues have direct influence on satisfaction and satisfaction has a direct influence on loyalty. The theoretical and managerial implications are presented based on the study findings. Recommendations and future research directions are also proposed.

dc.publisherTaylor & Francis Group
dc.titleEffects of Intrinsic and Extrinsic Quality Cues and Perceived Risk on Visitors’ Satisfaction and Loyalty
dc.typeJournal Article
dcterms.source.volume16
dcterms.source.startPage119
dcterms.source.endPage140
dcterms.source.issn15280098
dcterms.source.titleJournal of Quality Assurance in Hospitality & Tourism
curtin.departmentSchool of Marketing
curtin.accessStatusFulltext not available


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