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Assessment of service quality at wineries and cellar doors through service mapping

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Authors
Carlsen, Jack
Date
2009
Type
Conference Paper

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Citation
Carlsen, J. 2009. Assessment of service quality at wineries and cellar doors through service mapping, in University of Newcastle, NSW (ed), The Inaugural Wine Business Research Symposium, Dec 7 2009, pp. 228-249. Newcastle, Australia: University of Newcastle, NSW.
Source Title
Proceedings for the business of wine the inaugural wine business research symposium
Source Conference
The Inaugural Wine Business Research Symposium
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CBS Faculty Operations
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