Assessment of service quality at wineries and cellar doors through service mapping
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Carlsen, J. 2009. Assessment of service quality at wineries and cellar doors through service mapping, in University of Newcastle, NSW (ed), The Inaugural Wine Business Research Symposium, Dec 7 2009, pp. 228-249. Newcastle, Australia: University of Newcastle, NSW.
Proceedings for the business of wine the inaugural wine business research symposium
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