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    A multifaceted analysis of tourism satisfaction

    Access Status
    Fulltext not available
    Authors
    Neal, J.
    Gursoy, D
    Date
    2008
    Type
    Journal Article
    
    Metadata
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    Citation
    Neal, J. and Gursoy, D. 2008. A multifaceted analysis of tourism satisfaction. Journal of Travel Research. 47 (1): pp. 53-62.
    Source Title
    Journal of Travel Research
    DOI
    10.1177/0047287507312434
    ISSN
    0047-2875
    School
    School of Marketing
    URI
    http://hdl.handle.net/20.500.11937/5039
    Collection
    • Curtin Research Publications
    Abstract

    The objective of this research was to provide empirical evidence that satisfaction with travel and tourism services is the result of satisfaction during various stages of the tourism experience. The Leiper model of the tourism system was used as the theoretical underpinning from which a structural model was generated and analyzed. Data were collected via self-reported measure from Virginians who had recently traveled. LISREL-8 was used with the Maximum Likelihood Method of Estimation. The findings indicated that tourists' level of satisfaction or dissatisfaction during various stages of travel affect their overall satisfaction with travel and tourism services. © 2008 Sage Publications.

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