AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order
Access Status
Fulltext not available
Authors
Woodside, Arch
Date
2016Type
Journal Article
Metadata
Show full item recordCitation
Woodside, A. 2016. AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order. Journal of Global Scholars of Marketing Science. 26: pp. 337-340.
Source Title
Journal of Global Scholars of Marketing Science
School
School of Marketing
Collection
Abstract
A customer goes online at a firm’s (AbsolutelyBest) website and orders a 9-lb ham to be delivered to their daughter’s home in Pocatello, Idaho, on 29 December. The customer pays extra for two-day delivery service. The ham fails to arrive on the 29 December due date. The customer asks for a credit on service not received. Bad weather hit most of the US on 28 December. What should the firm do?
Related items
Showing items related by title, author, creator and subject.
-
Chan, Kimmy Wa; Sharma, Piyush (2019)Practitioners’ and scholars’ interest in the service-dominant logic of marketing has increased sharply in the last decade (Vargo and Lusch 2004). Customer participation (CP), as one of the foundational premises of this ...
-
O'Brien, I.M.; Ouschan, Robyn ; Jarvis, Wade; Soutar, G.N. (2020)© 2019, Emerald Publishing Limited. Purpose: The purpose of this paper is to assess the impact of CSR initiative preference, customer helping orientation and customer participation on willingness to engage in CSR and to ...
-
Sharma, Piyush (2012)Purpose: Offshore outsourcing of customer services is growing rapidly but there is little known about its impact on customer perceptions and behavior. This paper aims to combine the learnings from the country‐of‐origin ...