AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order
| dc.contributor.author | Woodside, Arch | |
| dc.date.accessioned | 2017-03-17T08:29:40Z | |
| dc.date.available | 2017-03-17T08:29:40Z | |
| dc.date.created | 2017-02-19T19:31:49Z | |
| dc.date.issued | 2016 | |
| dc.identifier.citation | Woodside, A. 2016. AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order. Journal of Global Scholars of Marketing Science. 26: pp. 337-340. | |
| dc.identifier.uri | http://hdl.handle.net/20.500.11937/51092 | |
| dc.identifier.doi | 10.1080/21639159.2016.1207855 | |
| dc.description.abstract |
A customer goes online at a firm’s (AbsolutelyBest) website and orders a 9-lb ham to be delivered to their daughter’s home in Pocatello, Idaho, on 29 December. The customer pays extra for two-day delivery service. The ham fails to arrive on the 29 December due date. The customer asks for a credit on service not received. Bad weather hit most of the US on 28 December. What should the firm do? | |
| dc.publisher | Taylor & Francis | |
| dc.title | AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order | |
| dc.type | Journal Article | |
| dcterms.source.volume | 26 | |
| dcterms.source.startPage | 337 | |
| dcterms.source.endPage | 340 | |
| dcterms.source.title | Journal of Global Scholars of Marketing Science | |
| curtin.department | School of Marketing | |
| curtin.accessStatus | Fulltext not available |
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