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    Do customer satisfaction and reputation mediate the CSR-FP link?: Evidence from Australia

    Access Status
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    Authors
    Galbreath, Jeremy
    Shum, P.
    Date
    2012
    Type
    Journal Article
    
    Metadata
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    Citation
    Galbreath, Jeremy and Shum, Paul. 2012. Do customer satisfaction and reputation mediate the CSR-FP link?: Evidence from Australia. Australian Journal of Management. 37 (2): pp. 211-229.
    Source Title
    Australian Journal of Management
    DOI
    10.1177/0312896211432941
    ISSN
    03128962
    URI
    http://hdl.handle.net/20.500.11937/5936
    Collection
    • Curtin Research Publications
    Abstract

    We investigate the effect of environmental, social and governance factors on the financial performance of UK firms. We examine the three factors separately to disentangle the relation of each with performance. We find no difference in the performance of firms with high or low environmental, social or governance rankings. The firms also do not differ in their systematic risks, book-to-market ratios or momentum exposures. However, high-rated firms are consistently larger. Our findings demonstrate that UK investors can incorporate environmental, social or governance criteria into their investment strategies without incurring any significant cost (or benefit) in terms of risk or return.

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