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    Capturing stakeholder engagement: CSR and gender equality in global in-house centres

    Access Status
    Fulltext not available
    Authors
    Davidson, Fay
    Wreford, John
    Penter, Kevan
    Perrin, Brian
    Date
    2017
    Type
    Book Chapter
    
    Metadata
    Show full item record
    Citation
    Davidson, F. and Wreford, J. and Penter, K. and Perrin, B. 2017. Capturing stakeholder engagement: CSR and gender equality in global in-house centres. In Oshri I., Kotlarsky J., Willcocks L. (eds), Global Sourcing of Digital Services: Micro and Macro Perspectives, pp. 95-110. Cham: Springer.
    Source Title
    Global Sourcing of Digital Services: Micro and Macro Perspectives
    DOI
    10.1007/978-3-319-70305-3_6
    ISBN
    978-3-319-70305-3
    School
    School of Accounting
    Remarks

    Proceedings of 11th International Workshop on Global Sourcing of Information Technology and Business Processes (Global Sourcing 2017)

    URI
    http://hdl.handle.net/20.500.11937/61860
    Collection
    • Curtin Research Publications
    Abstract

    © Springer International Publishing AG 2017. Understanding the strategic relevance or significance of Corporate Social Responsibility (CSR) in the international offshore business process outsourcing (OBPO) context requires examination of the complexity of conflicting interests of competing stakeholders, philosophical and theoretical perspectives within the frameworks of different cultures, legal systems and attitudes. This research makes an original contribution to the study of CSR activities of organisations involved in OBPO. The findings could be useful for other researchers in the areas of CSR and compliance, for evaluating or comparing other programs, or used to assist businesses involved in OBPO to target their CSR strategies. This chapter investigates how CSR, particularly the contribution of CSR to gender equity in the workforce, as it is applied and implemented by organisations that engage in OBPO. It contributes to a stream of research that addresses critical success factors for OBPO relating to relationships and end-user customers.

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