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How does service climate affect employee performance? Is internal service quality the missing link?

Access Status
Open access
Authors
Fung, C.
Sharma, Piyush
Date
2016
Type
Conference Paper

Metadata
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Citation
Fung, S. and Sharma, P. 2016. How does service climate affect employee performance? Is internal service quality the missing link?, in Proceedings of the SERVSIG International Research Conference, Jun 17-19 2016, pp. 399-403. Maastricht, Netherlands: AMA.
Source Conference
American Marketing Association (AMA) SERVSIG Conference
ISBN
Faculty
Faculty of Business and Law
School
School of Marketing
URI
Collection