How does service climate affect employee performance? Is internal service quality the missing link?

dc.contributor.author	Fung, C.
dc.contributor.author	Sharma, Piyush
dc.date.accessioned	2019-03-24T03:27:34Z
dc.date.available	2019-03-24T03:27:34Z
dc.date.issued	2016
dc.identifier.citation	Fung, S. and Sharma, P. 2016. How does service climate affect employee performance? Is internal service quality the missing link?, in Proceedings of the SERVSIG International Research Conference, Jun 17-19 2016, pp. 399-403. Maastricht, Netherlands: AMA.
dc.identifier.uri	http://hdl.handle.net/20.500.11937/75108
dc.title	How does service climate affect employee performance? Is internal service quality the missing link?
dc.type	Conference Paper
dcterms.source.startPage	411
dcterms.source.endPage	415
dcterms.source.isbn	978-90-825680-0-4
dcterms.source.conference	American Marketing Association (AMA) SERVSIG Conference
dcterms.source.conference-start-date	17 Jun 2016
dcterms.source.conferencelocation	Maastricht, Netherlands
dcterms.source.place	Maastricht, Netherlands
dc.date.updated	2019-03-24T03:27:34Z
curtin.department	School of Marketing
curtin.accessStatus	Open access
curtin.faculty	Faculty of Business and Law
curtin.contributor.orcid	Sharma, Piyush [0000-0002-6953-3652]
curtin.contributor.researcherid	Sharma, Piyush [D-3562-2012]
dcterms.source.conference-end-date	19 Jun 2016
curtin.contributor.scopusauthorid	Sharma, Piyush [26434453900]