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    Capturing team dynamics in the wild: The communication analysis tool

    Access Status
    Fulltext not available
    Authors
    Klonek, Florian
    Meinecke, Annika
    Hay, Georgia
    Parker, Sharon
    Date
    2020
    Type
    Journal Article
    
    Metadata
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    Citation
    Klonek, F. and Meinecke, A. and Hay, G. and Parker, S. 2020. Capturing team dynamics in the wild: The communication analysis tool. Small Group Research. 51 (3): pp. 303-341.
    Source Title
    Small Group Research
    DOI
    10.1177/1046496420904126
    ISSN
    1046-4964
    Faculty
    Faculty of Business and Law
    School
    Future of Work Institute
    Funding and Sponsorship
    http://purl.org/au-research/grants/arc/FL160100033
    URI
    http://hdl.handle.net/20.500.11937/79820
    Collection
    • Curtin Research Publications
    Abstract

    © The Author(s) 2020.

    Capturing team processes, which are highly dynamic and quickly unfold over time, requires methods that go beyond standard self-report measures. However, quantitative observational methods are challenging when teams are observed in the wild, that is, in their full-situated context. Technologically advanced tools that enable high-resolution measurements in the wild are rare and, when they exist, expensive. The present research advances high-resolution measurement of team processes by introducing a technological application—the Communication Analysis Tool (CAT)—that captures fine-grained interactions in real workplace contexts. We introduce four core features of CAT: (a) customized coding measures, (b) session-based feedback on interrater reliability, (c) visualization and feedback options for displaying team dynamics, and (d) an export function to conduct advanced statistical analyses on effective team processes. We illustrate these core features using data from an organizational field project on multidisciplinary teams tasked with diagnosing patients with uncommon and highly complex medical conditions.

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