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    Making sense of organisational change failure: An identity lens

    79923.pdf (442.3Kb)
    Access Status
    Open access
    Authors
    Hay, Georgia
    Parker, Sharon
    Luksyte, A.
    Date
    2020
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Hay, G.J. and Parker, S.K. and Luksyte, A. 2020. Making sense of organisational change failure: An identity lens. Human Relations. 74(2): pp. 180–207.
    Source Title
    Human Relations
    DOI
    10.1177/0018726720906211
    ISSN
    0018-7267
    Faculty
    Faculty of Business and Law
    School
    Future of Work Institute
    Funding and Sponsorship
    http://purl.org/au-research/grants/arc/FL160100033
    http://purl.org/au-research/grants/arc/DE170100182
    Remarks

    This is an accepted manuscript of an article published by Sage in Human Relations on February 27, 2020 available online at https://doi.org/10.1177/0018726720906211.

    Hay, G.J. and Parker, S.K. and Luksyte, A., Making sense of organisational change failure: An identity lens, Human Relations (74, 2) pp. 180-207. Copyright © 2020 (The Authors). DOI: https://doi.org/10.1177/0018726720906211.

    URI
    http://hdl.handle.net/20.500.11937/79821
    Collection
    • Curtin Research Publications
    Abstract

    © The Author(s) 2020.

    This study investigates how employees craft narratives of organisational change failure through the lens of their work identity. We analysed change recipients’ retrospective sensemaking accounts of an organisational re-structuring in a university, finding these accounts to be filled with widely varying descriptions of failure – of errors, dysfunction, and loss. We explored how employees’ organisational, professional, and work-group identities were intertwined with, and fundamentally challenged by, their sensemaking about the change and its failure. Our inductive analysis revealed four distinct narrative trajectories – Identity Loss, Identity Revision, Identity Affirmation, and Identity Resilience – each characterised by distinct cognitive, affective, and behavioural patterns. We discuss the unique contributions that this study makes to the literatures on organisational change failure, sensemaking, and identity.

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