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    Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance

    Access Status
    Fulltext not available
    Authors
    Sharma, Piyush
    Kingshott, Russel
    Hosie, Peter
    Date
    2019
    Type
    Conference Paper
    
    Metadata
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    Citation
    Sharma, P. and Kingshott, R. and Hosie, P. 2019. Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance. In 13th Great Lakes NASMEI Marketing Conference, Dec 19-20 2019, India: Great Lakes. Kotler Srinivasan Centre for Research in Marketing.
    Source Conference
    13th Great Lakes NASMEI Marketing Conference
    Faculty
    Faculty of Business and Law
    School
    School of Marketing
    URI
    http://hdl.handle.net/20.500.11937/79827
    Collection
    • Curtin Research Publications
    Abstract

    Despite an increase in job-related stress on service managers coupled with decline in their subjective well-being and job satisfaction, there is hardly any research investigating the direct and indirect effects of these factors on their performance. This paper develops a conceptual model with three types of role stressors (ambiguity, conflict and overload) as antecedents, three types of job-related affective outcomes (state-like and trait-like affective well-being and affective job satisfaction) as mediators and two types of managerial performance measures (overall performance and organizational citizenship behavior) as outcomes. An online survey of 305 managers from a cross-section of Western Australian service organizations supports most of the hypothesized relationships among these constructs. We discuss the conceptual contribution and managerial implications of their findings.

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