Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance

Abstract

Despite an increase in job-related stress on service managers coupled with decline in their subjective well-being and job satisfaction, there is hardly any research investigating the direct and indirect effects of these factors on their performance. This paper develops a conceptual model with three types of role stressors (ambiguity, conflict and overload) as antecedents, three types of job-related affective outcomes (state-like and trait-like affective well-being and affective job satisfaction) as mediators and two types of managerial performance measures (overall performance and organizational citizenship behavior) as outcomes. An online survey of 305 managers from a cross-section of Western Australian service organizations supports most of the hypothesized relationships among these constructs. We discuss the conceptual contribution and managerial implications of their findings.