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dc.contributor.authorNelson, Helen
dc.contributor.authorPienaar, Catherine
dc.contributor.authorWilliams, Anne
dc.contributor.authorMunns, Ailsa
dc.contributor.authorMcKenzie, Katie
dc.contributor.authorMorelius, Evalotte
dc.date.accessioned2021-04-02T13:43:11Z
dc.date.available2021-04-02T13:43:11Z
dc.date.issued2021
dc.identifier.citationNelson, H. and Pienaar, C. and Williams, A. and Munns, A. and McKenzie, K. and Morelius, E. 2021. Patient experience surveys for children’s community health services: A scoping review. Journal of Child Health Care.
dc.identifier.urihttp://hdl.handle.net/20.500.11937/83125
dc.identifier.doi10.1177/13674935211005874
dc.description.abstract

Patient experience surveys have a user focus and measure the quality of person-centered health care for hospital inpatients and consumers of community health services, providing a governance process to evaluate the quality of care and to action improvement. Experience of care has been described as effective communication, respect and dignity, and emotional support. Measurement criteria for these domains are not standardized, leading to inconsistent reporting of patient experience. The objective of this scoping review was to synthesize evidence for measuring experience of care in children’s community health services using the Joanna Briggs Institute framework for scoping review method. Three parent-reported surveys met the inclusion criteria, and 50 survey items were assessed by expert reviewers for fit to domains of healthcare experience. Conceptual domains of parent experience in children’s community health services included respect and dignity, effective communication, and emotional support. A gap was identified, in that few items in identified surveys measured emotional support. This contribution will promote consistent reporting of healthcare experience, informing policy and practice for person-centered health care.

dc.titlePatient experience surveys for children’s community health services: A scoping review
dc.typeJournal Article
dcterms.source.volume0
dcterms.source.number0
dcterms.source.startPage1
dcterms.source.endPage13
dcterms.source.titleJournal of Child Health Care
dc.date.updated2021-04-02T13:43:10Z
curtin.note

Nelson HJ, Pienaar C, Williams AM, Munns A, McKenzie K, Mörelius E. Patient experience surveys for children’s community health services: A scoping review. Journal of Child Health Care. March 2021. Copyright © 2021 The Authors. DOI: 10.1177/13674935211005874

curtin.departmentCurtin School of Nursing
curtin.accessStatusOpen access
curtin.facultyFaculty of Health Sciences
curtin.contributor.orcidMunns, Ailsa [0000-0002-8489-769X]
curtin.contributor.scopusauthoridMunns, Ailsa [6603688903]


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