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    Trust me! Trust you? The indicators of trust on buyer-seller relationships: pre-and-post COVID-19

    Access Status
    Fulltext not available
    Authors
    Van Der Nest, Nicolas
    Curran, Sharyn
    Jackson, Elizabeth
    Date
    2024
    Type
    Journal Article
    
    Metadata
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    Citation
    Van Der Nest, N. and Curran, S. and Jackson, E. 2024. Trust me! Trust you? The indicators of trust on buyer-seller relationships: pre-and-post COVID-19. International Journal of Procurement Management. 20 (2): pp 141-170.
    Source Title
    International Journal of Procurement Management
    DOI
    10.1504/IJPM.2024.138358
    ISSN
    1753-8432
    Faculty
    Global Curtin
    School
    Global Curtin
    URI
    http://hdl.handle.net/20.500.11937/95032
    Collection
    • Curtin Research Publications
    Abstract

    The pandemic and the war in Ukraine have placed immeasurable pressure on national and international buyer-supplier relationships. Disruptive and unpredicted events demonstrate that trust is a critical aspect of buyer-supplier relationships and plays a pivotal role in mediating inter-organisational relationships. However, organisations often struggle to signal trust toward a counterpart to strengthen the buyer-supplier relationship. Additionally, organisations struggle to interpret trust signals from counterparts. This paper utilises systematic quantitative content analyses of newspaper media to identify trust indicators. The paper identifies 51 indicators of trust, thematically clustered, from the content analysis of the Factiva media database. Analysis of the findings identified ten indicators, representing 80% of the total indicators identified from the media analysis. Therefore, utilising the trust indicators may give supply chain practitioners value-added insights and enable parties to signal trust, leading to sustainable buyer-supplier relationships. The paper also gleams into how COVID-19 impacted the indicators of trust.

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