Show simple item record

dc.contributor.authorUrumsah, Dekar

This study develops a research model for investigating the factors that influence consumers to use Indonesian airlines’ e-Services. It employs a two-stage sequential mixed method design comprising both field study and quantitative approaches. The research model is validated from the responses of 819 Indonesian consumers who are users of Indonesian airlines’ e-Services. The results confirm that effort expectancy, social influence, facilitating conditions, trustworthiness and outcome expectancy drives e-Services usage trough motivation and intention to use.

dc.publisherCurtin University
dc.titleFactors influencing Indonesian consumers to use e-services in Indonesian airline companies
curtin.departmentCurtin Graduate School of Business
curtin.accessStatusOpen access

Files in this item


This item appears in the following Collection(s)

Show simple item record