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dc.contributor.authorTonge, J.
dc.contributor.authorMoore, S.
dc.contributor.authorTaplin, Ross
dc.date.accessioned2017-01-30T11:19:11Z
dc.date.available2017-01-30T11:19:11Z
dc.date.created2012-03-29T20:01:46Z
dc.date.issued2011
dc.identifier.citationTonge, Joanna and Moore, Susan A. and Taplin, Ross. 2011. Visitor satisfaction analysis as a tool for park managers: a review and case study. Annals of Leisure Research. 14 (4): pp. 289-303.
dc.identifier.urihttp://hdl.handle.net/20.500.11937/10495
dc.identifier.doi10.1080/11745398.2011.639339
dc.description.abstract

Visitor satisfaction has been an important area for leisure research since the 1960s and more recently for park management. A number of approaches have been adapted from consumer research including importance-performance analyses, gap analyses, threshold performance targets and overall satisfaction. This paper reviews these approaches with respect to park management. It then draws on focus group research with protected area agency staff to obtain their viewson the usefulness androbustness of the analyses associated with these approaches. Yanchep National Park (Western Australia) was used as a case study, with the results from a recent visitor survey providing the data for satisfaction analyses. To provide a more accurate summary of the range in results, confidence intervals accompanied the results to illustrate the variation in responses. The analyses emphasize theimportance for park managers of accessible, usable data on visitor satisfaction .

dc.publisherAustralian and New Zealand Association for Leisure Studies (ANZALS)
dc.subjectpark management
dc.subjectimportance-performance analysis
dc.subjectnational park
dc.subjectgap analysis
dc.subjectsatisfaction
dc.subjectimportance-satisfaction analysis
dc.titleVisitor satisfaction analysis as a tool for park managers: a review and case study
dc.typeJournal Article
dcterms.source.volume14
dcterms.source.number4
dcterms.source.startPage289
dcterms.source.endPage303
dcterms.source.issn11745398
dcterms.source.titleAnnals of Leisure Research
curtin.departmentSchool of Accounting
curtin.accessStatusFulltext not available


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