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    Empowering patient-physician interactions: impact on patient trust

    Access Status
    Fulltext not available
    Authors
    Ouschan, Robyn
    Sweeney, Jillian
    Johnson, L.
    Date
    2005
    Type
    Conference Paper
    
    Metadata
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    Citation
    Ouschan, Robyn and Sweeney, Jillian and Johnson, Lester. 2005. Empowering patient-physician interactions: impact on patient trust, in Ruth Rentschler & John Hall (ed), 2nd Australiasian Non-profit and Social Marketing Conference, Sep 22 2005. Melbourne: Deakin University.
    Source Title
    2nd Australiasian non-profit and social marketing conference
    Source Conference
    2nd Australiasian Non-profit and Social Marketing Conference
    Faculty
    Curtin Business School
    School of Marketing
    URI
    http://hdl.handle.net/20.500.11937/19571
    Collection
    • Curtin Research Publications
    Abstract

    Several trends in the healthcare industry are bringing patient empowerment to the forefront, however, at the same time cost cutting and managed health care policies are also eroding patient trust. While patients differ in their desire to actively participate in and take on responsibility for medical-decision making, some health care conditions such as chronic illnesses (e.g., diabetes) require a significant amount of self-management and thus call for a collaborative patient-physician relationship. This study examines whether empowering patient-physician consultations measured through three patient empowerment dimensions (patient control, patient participation, physician support) enhance patients trust in their physician. The results of a comprehensive survey of patients with chronic illness conditions support that all three patient empowerment dimensions have a positive impact on patient trust.

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