Improving quality in design-focused services
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Authors
Love, Terence
Date
2005Type
Conference Paper
Metadata
Show full item recordCitation
Love, Terence. 2005. : Improving quality in design-focused services, in Corte-Real, E. and Duarte, C. A. M. and Carvalho Rodrigues, F. (ed), Pride & Predesign: The Cultural Heritage and the Science of Design, 26 - 29 May 2005, pp. 261-266. Lisbon, Portugal: IADE/UNIDCOM.
Source Title
Proceeding of the 2nd International CUMULUS Meeting
Source Conference
Pride & Predesign: The Cultural Heritage and the Science of Design
Faculty
Division of Humanities
Faculty of Built Environment, Art and Design (BEAD)
Department of Design
Collection
Abstract
This paper reports research investigating quality improvement in design services. It explores issues relating to the complex environment in which design services operate, and reviews quality improvement in this area in terms of the strong critiques of quality improvement methods from the Systems fields in which many quality-based methods originated. The paper concludes with suggestions for approaches to improving quality in design services that are systemically appropriate.
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