Improving quality in design-focused services
| dc.contributor.author | Love, Terence | |
| dc.date.accessioned | 2017-01-30T12:58:14Z | |
| dc.date.available | 2017-01-30T12:58:14Z | |
| dc.date.created | 2008-11-12T23:32:33Z | |
| dc.date.issued | 2005 | |
| dc.identifier.citation | Love, Terence. 2005. : Improving quality in design-focused services, in Corte-Real, E. and Duarte, C. A. M. and Carvalho Rodrigues, F. (ed), Pride & Predesign: The Cultural Heritage and the Science of Design, 26 - 29 May 2005, pp. 261-266. Lisbon, Portugal: IADE/UNIDCOM. | |
| dc.identifier.uri | http://hdl.handle.net/20.500.11937/27319 | |
| dc.description.abstract |
This paper reports research investigating quality improvement in design services. It explores issues relating to the complex environment in which design services operate, and reviews quality improvement in this area in terms of the strong critiques of quality improvement methods from the Systems fields in which many quality-based methods originated. The paper concludes with suggestions for approaches to improving quality in design services that are systemically appropriate. | |
| dc.publisher | IADE/UNIDCOM | |
| dc.relation.uri | http://www.love.com.au/PublicationsTLminisite/2005/quality_des_services.htm | |
| dc.subject | system dynamics | |
| dc.subject | quality improvement | |
| dc.subject | design services | |
| dc.subject | constituent orientation | |
| dc.subject | methodology | |
| dc.title | Improving quality in design-focused services | |
| dc.type | Conference Paper | |
| dcterms.source.startPage | 261 | |
| dcterms.source.endPage | 266 | |
| dcterms.source.title | Proceeding of the 2nd International CUMULUS Meeting | |
| dcterms.source.conference | Pride & Predesign: The Cultural Heritage and the Science of Design | |
| dcterms.source.conference-start-date | 26 - 29 May 2005 | |
| dcterms.source.conferencelocation | Lisbon, Portugal | |
| dcterms.source.place | Lisbon | |
| curtin.identifier | EPR-2214 | |
| curtin.accessStatus | Fulltext not available | |
| curtin.faculty | Division of Humanities | |
| curtin.faculty | Faculty of Built Environment, Art and Design (BEAD) | |
| curtin.faculty | Department of Design |