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dc.contributor.authorBreidbach, C.
dc.contributor.authorReefke, H.
dc.contributor.authorWood, Lincoln
dc.contributor.editorProfessor Stuart Orr
dc.date.accessioned2017-01-30T13:33:12Z
dc.date.available2017-01-30T13:33:12Z
dc.date.created2012-01-04T20:01:05Z
dc.date.issued2011
dc.identifier.citationBreidbach, Christoph F. and Reefke, Hendrik and Wood, Lincoln C. 2011. Service supply chain management: Research implications from the service-dominant logic, in Orr, Stuart (ed), 9th ANZAM Operations, Supply Chain and Services Management Symposium, The annual conference of the Australia and New Zealand academy of management, Jun 15 2011, pp. 179-202. Geelong, Australia: Deakin University and ANZAM
dc.identifier.urihttp://hdl.handle.net/20.500.11937/32816
dc.description.abstract

The increasing relevance of the service sector in the majority of the world’s developed economies has motivated scholars to investigate how the performance of global service operations can be increased, in order to maintain competitiveness. While approaches originating from traditional supply chain management initially appeared promising, it is now evident that these approaches are often not applicable to service organisations, and that our understanding of what constitutes a service supply chain is limited and incomplete. This paper addresses these issues, by developing a framework that allows for a clearer distinction between goods dominated supply chains, and service dominated supply chains. By drawing on the service science literature, we then utilise the service-dominant logic to examine the underlying features of both types of supply chains, and present research artefacts that aid researchers and practitioners to better understand the underlying dynamics apparent in supply chain interactions. Drawing from these findings the paper culminates in a set of research implications.

dc.publisherDeakin University and ANZAM
dc.subjectSupply Chain Management
dc.subjectService-Dominant Logic
dc.subjectValue Networks
dc.subjectService Supply Chain
dc.titleService supply chain management: research implications from the service-dominant logic
dc.typeConference Paper
dcterms.source.startPage179
dcterms.source.endPage202
dcterms.source.title9th ANZAM Operations, Supply Chain and Services Management Symposium
dcterms.source.series9th ANZAM Operations, Supply Chain and Services Management Symposium
dcterms.source.isbn9781741561616
dcterms.source.conferenceThe annual conference of the Australia and New Zealand academy of management
dcterms.source.conference-start-dateJun 15 2011
dcterms.source.conferencelocationGeelong, Australia
dcterms.source.placeGeelong, Australia
curtin.departmentSchool of Information Systems
curtin.accessStatusFulltext not available


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