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    Process Improvement and ICTs in Australian SMEs: a Selection and Implementation Framework

    197011_197011.pdf (151.6Kb)
    Access Status
    Open access
    Authors
    Nousala, Susu
    Ifandoudas, Panayiotis
    Terziovski, Mile
    Chapman, Ross
    Date
    2008
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Nousala, Susu and Ifandoudas, Panayiotis and Terziovski, Mile and Chapman, Ross. 2008. Process Improvement and ICTs in Australian SMEs: a Selection and Implementation Framework. Production Planning & Control. 19 (8): pp. 735-753.
    Source Title
    Production Planning & Control (PPC)
    DOI
    10.1080/09537280802476169
    ISSN
    0953-7287
    Remarks

    This is an Author's Accepted Manuscript of an article published in Production Planning & Control (PPC) (2008), copyright Taylor & Francis, available online at: <a href="http://www.tandfonline.com/10.1080/09537280802476169">http://www.tandfonline.com/10.1080/09537280802476169</a>.

    URI
    http://hdl.handle.net/20.500.11937/36127
    Collection
    • Curtin Research Publications
    Abstract

    This article describes the development, modification and testing of a tool designed to assist small firms in making more appropriate decisions regarding information and communication technology (ICT) selection and implementation. Using a combination of quantitative and qualitative methods, a number of possible tools were initially developed to support firm-based self-diagnostic exercises. Research outcomes from a joint European–Australian research project were regionalised for Australian conditions through collaborative product development with a number of Australian SME manufacturing firms. This article reports on the pilot implementations and the outcomes achieved with these Australian SMEs. These implementations have shown successful outcomes for the trial SME participants and have led to the creation of an online self-assessment tool to allow wider access by interested SMEs.

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