IS/IT investment and organisational performance in the financial services sector: a credit union case study

Maimbo, Hilangwa; Pervan,  Graham

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Authors

Maimbo, Hilangwa

Pervan, Graham

Date

2003

Type

Conference Paper

Metadata

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Citation

Maimbo, Hilangwa and Pervan, Graham. 2003. IS/IT investment and organisational performance in the financial services sector: a credit union case study, in Jo Hanisch, Don Falconer, Sam Horrocks, Mathew Hillier (ed), 7th Pacific Asia Conference on Information Systems, Jul 10 2003, pp. 1808-1823. Adelaide, South Australia: University of South Australia.

Source Title

Proceedings of the seventh Pacific Asia conference on information systems PACIS 2003

Source Conference

7th Pacific Asia Conference on Information Systems

ISBN

0868039942

Faculty

Curtin Business School

School of Information Systems

URI

http://hdl.handle.net/20.500.11937/37744

Collection

Curtin Research Publications

Abstract

This article presents preliminary results of research into the relationship between IS/ITinvestment and organisational performance in the Financial Services Sector (FSS). Thisresults presented in this paper are from the first case in a series of six separate cases withinthe Australian FSS. Case study methodology was used to collect data (from interviews,documents and other sources) in a small sized Credit Union. Preliminary results obtainedthus far indicate support for components of the IS/IT investment model. In addition, resultssuggest the presence of a set of intermediary variables, namely operations, product deliveryand customer service, but more research is needed to further develop and refine the model. Itis hoped that this model will lead to a better understanding of the business value of IS/IT andthe effects of both management practice and Strategic Information Systems Planning on therelationship between IS/IT investment and organisational performance.