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dc.contributor.authorMaimbo, Hilangwa
dc.contributor.authorPervan, Graham
dc.contributor.editorJo Hanisch, Don Falconer, Sam Horrocks, Mathew Hillier
dc.date.accessioned2017-01-30T14:07:16Z
dc.date.available2017-01-30T14:07:16Z
dc.date.created2009-03-05T00:55:05Z
dc.date.issued2003
dc.identifier.citationMaimbo, Hilangwa and Pervan, Graham. 2003. IS/IT investment and organisational performance in the financial services sector: a credit union case study, in Jo Hanisch, Don Falconer, Sam Horrocks, Mathew Hillier (ed), 7th Pacific Asia Conference on Information Systems, Jul 10 2003, pp. 1808-1823. Adelaide, South Australia: University of South Australia.
dc.identifier.urihttp://hdl.handle.net/20.500.11937/37744
dc.description.abstract

This article presents preliminary results of research into the relationship between IS/ITinvestment and organisational performance in the Financial Services Sector (FSS). Thisresults presented in this paper are from the first case in a series of six separate cases withinthe Australian FSS. Case study methodology was used to collect data (from interviews,documents and other sources) in a small sized Credit Union. Preliminary results obtainedthus far indicate support for components of the IS/IT investment model. In addition, resultssuggest the presence of a set of intermediary variables, namely operations, product deliveryand customer service, but more research is needed to further develop and refine the model. Itis hoped that this model will lead to a better understanding of the business value of IS/IT andthe effects of both management practice and Strategic Information Systems Planning on therelationship between IS/IT investment and organisational performance.

dc.publisherUniversity of South Australia
dc.subjectOrganisational Performance
dc.subjectInformation Systems
dc.subjectInformation Technology
dc.subjectFinancial Services Sector
dc.subjectInvestment
dc.subject- Case Study
dc.titleIS/IT investment and organisational performance in the financial services sector: a credit union case study
dc.typeConference Paper
dcterms.source.volumeJuly
dcterms.source.startPage1808
dcterms.source.endPage1823
dcterms.source.titleProceedings of the seventh Pacific Asia conference on information systems PACIS 2003
dcterms.source.seriesProceedings of the seventh Pacific Asia conference on information systems PACIS 2003
dcterms.source.isbn0868039942
dcterms.source.conference7th Pacific Asia Conference on Information Systems
dcterms.source.conference-start-dateJul 10 2003
dcterms.source.conferencelocationAdelaide, South Australia
dcterms.source.placeAdelaide, South Australia
curtin.accessStatusFulltext not available
curtin.facultyCurtin Business School
curtin.facultySchool of Information Systems


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