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    A typology of service supply chain strategies - pathways between agility and efficiency

    Access Status
    Fulltext not available
    Authors
    Wood, Lincoln
    Reefke, H.
    Breidbach, C.
    Date
    2012
    Type
    Conference Paper
    
    Metadata
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    Citation
    Wood, Lincoln C. and Reefke, Hendrik and Breidbach, Christoph F. 2012. A typology of service supply chain strategies - pathways between agility and efficiency, in Sohal, A. and Singh, P. and Prajogo, D. (ed), 10th ANZAM Operations, Supply Chain and Services Management Symposium, Jun 14-15 2012. Melbourne, Australia: Monash University and The University of Melbourne.
    Source Title
    Proceedings of the 10th ANZAM Operations, Supply Chain and Sevices Management Symposium
    Source Conference
    10th ANZAM Operations, Supply Chain and Services Management Symposium
    ISBN
    9780646578118
    URI
    http://hdl.handle.net/20.500.11937/42635
    Collection
    • Curtin Research Publications
    Abstract

    Various service supply chain strategies may provide firms with competitive advantage, providing appropriate pathways between different configurations are identified. Using a case study and a theory building process, we illustrate a configuration and movement in a typology of service supply chains. We explain how the framework aids analysis of current and future positions and the strategic implications for service supply chains. A key principle of the framework is the distinction between novelty, or frequency, of mismatches between information-as-input and service requirements, and the analysability of the challenge, or the level of difficulty in identifying and acquiring appropriate input information.

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