Curtin University Homepage
  • Library
  • Help
    • Admin

    espace - Curtin’s institutional repository

    JavaScript is disabled for your browser. Some features of this site may not work without it.
    View Item 
    • espace Home
    • espace
    • Curtin Research Publications
    • View Item
    • espace Home
    • espace
    • Curtin Research Publications
    • View Item

    The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry

    Access Status
    Fulltext not available
    Authors
    Jong, C.
    Sim, Khoon
    Lew, T.
    Date
    2019
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Jong, C. and Sim, K. and Lew, T. 2019. The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry. Cogent Business And Management. 6 (1): pp. 1-31.
    Source Title
    Cogent Business And Management
    DOI
    10.1080/23311975.2019.1568655
    ISSN
    2331-1975
    School
    Curtin Malaysia
    URI
    http://hdl.handle.net/20.500.11937/74210
    Collection
    • Curtin Research Publications
    Abstract

    © 2019, © 2019 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. Many studies have suggested the adaptation and implementation of Total Quality Management (TQM) is likely to improve an organization’s performance. A considerable amount of literature has examined the relationship between TQM and other elements like business performance, organizational performance, and marketing performance in different industries. However, little is known of the influence of TQM in project performance in the context of Malaysian construction organizations. The objective of the study is to examine the relationship between TQM and project performance in Malaysian construction organizations. Data were collected from member list of companies from the Construction Industry Development Board (CIDB) Malaysia. A total of 161 valid responses has been returned for data analysis. The findings revealed that TQM practices were partially correlated with project performance of Malaysian construction organizations. Specifically, operation focus and workforce focus were perceived as dominant TQM practices on project performance. This study contributes to the knowledge on TQM and project performance by providing empirical evidence on their ability to improve Malaysian construction industry. Besides, this study provides further insight for industrial practitioners to understand the roles of TQM and its ability in enhancing project performance.

    Related items

    Showing items related by title, author, creator and subject.

    • Investigating the Impact of Project Definition Clarity on Project Performance: Structural Equation Modeling Study
      Xia, B.; Xiong, B.; Skitmore, M.; Wu, Peng; Hu, F. (2016)
      Having a clear project definition is crucial for successful construction projects. It affects design quality, project communication between stakeholders, and final project performance in terms of cost, schedule, and ...
    • The Influence of Total Quality Management on Project Performance: The Case of Construction Organizations in Malaysia
      Yong, Cherng Yee (2018)
      This study examined the relationship between Total Quality Management (TQM) and project performance in Malaysian construction organizations. A TQM model based on the Malcolm Badridge National Quality Awards (MBNQA) was ...
    • Building information modeling in construction conflict management
      Charehzehi, A.; Chai, C.; Md Yusof, A.; Chong, Heap Yih; Loo, S. (2017)
      Dispute is recognized as critical cause of deficiency and low performance in construction projects. Plenty of studies have been done in construction dispute management recently; however, there are no studies on construction ...
    Advanced search

    Browse

    Communities & CollectionsIssue DateAuthorTitleSubjectDocument TypeThis CollectionIssue DateAuthorTitleSubjectDocument Type

    My Account

    Admin

    Statistics

    Most Popular ItemsStatistics by CountryMost Popular Authors

    Follow Curtin

    • 
    • 
    • 
    • 
    • 

    CRICOS Provider Code: 00301JABN: 99 143 842 569TEQSA: PRV12158

    Copyright | Disclaimer | Privacy statement | Accessibility

    Curtin would like to pay respect to the Aboriginal and Torres Strait Islander members of our community by acknowledging the traditional owners of the land on which the Perth campus is located, the Whadjuk people of the Nyungar Nation; and on our Kalgoorlie campus, the Wongutha people of the North-Eastern Goldfields.