Barriers to information seeking in EDRMS: An empirical study - Part 1.
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This work was first published in the November 2009 issue of InfoRMAA Quarterly, the journal of the Records Management Association of Australasia
Are knowledge workers able to search and retrieve information from their EDRMS? This 2-part article reports the results of a study of the information seeking behaviour of 40 EDRMS users in four different organisations using three different types of EDRMS which highlights barriers to information seeking and discusses how RMs can address their barriers.
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Joseph, Pauline (2010)Are knowledge workers able to search and retrieve information from their EDRMS? The second and final article in this series reports the results of a study of the information-seeking behaviour of 40 EDRMS users in four ...
Singh, Pauline; Klobas, J.; Anderson, K. (2008)Drawing on findings of their field study on the information-seeking behaviour of 40 Electronic Document & Records Management System (EDRMS) users in 4 organisations using different EDRMS – published in the last 3 issues ...
Information seeking behaviour of electronic records management systems (ERMS) users: implications for records management practices - Part 1.Singh, Pauline; Klobas, J.; Anderson, K. (2007)This article is the first in a multi-part report on whether the way RM professionals manage records in accordance with the ISO 15489 standard is consistent with the information seeking behaviour (ISB) of Electronic Document ...