EDRMS Users' Information-Seeking Behaviour: Managerial and Training Challenges For Records Managers
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This work was first published in the August 2008 issue of InfoRMAA Quarterly, the journal of the Records Management Association of Australasia
Drawing on findings of their field study on the information-seeking behaviour of 40 Electronic Document & Records Management System (EDRMS) users in 4 organisations using different EDRMS – published in the last 3 issues of IQ – the authors here set out to alert records managers to the managerial and training challenges they need to consider to better serve their EDRMS users.
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