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    Problem Structuring: On the Nature of, and Reaching Agreement About, Goals

    195524_195524.pdf (442.5Kb)
    Access Status
    Open access
    Authors
    Eden, C.
    Ackermann, Fran
    Date
    2013
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Eden, Colin and Ackermann, Fran. 2013. Problem Structuring: On the Nature of, and Reaching Agreement About, Goals. EURO Journal on Decision Processes. 1 (1-2): pp. 7-28.
    Source Title
    EURO Journal on Decision Processes
    DOI
    10.1007/s40070-013-0005-6
    ISSN
    2193-9438
    Remarks

    The final publication is available at Springer via http://doi.org/10.1007/s40070-013-0005-6

    NOTICE: This is the author’s version of a work in which changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication.

    URI
    http://hdl.handle.net/20.500.11937/9202
    Collection
    • Curtin Research Publications
    Abstract

    In this paper, we raise issues about discovering and modelling purpose that, in our view, can often be missed within operational research practice. We suggest that, in problem solving, there is a danger of taking too little account of: the differences between espoused goals and goals-in-use; the potentially misleading nature of published goals; goals that express the need to avoid outcomes—‘negative goals’; the meaning of goals in an action context rather than the semantics of goal statements; the dynamics and clarity implied by goal relationships; the potential that derives from multi-organisational settings where goals that express an outcome that can only be achieved collaboratively; stakeholder responses to expressed goals—that good solutions can be sabotaged by others; the fact that some goals are contextually important but not a focus for problem solving because they are ‘not-our-core-goals’; and the need to design ambiguity of purpose in expressing goals systems. These issues are illustrated through a number of real case examples drawn from engineering, Police, NHS, a Research Institute, and a Utility company/Regulator setting.

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